TCRHCC Employees Earn Nonviolent Crisis Intervention Instructor Certification

April 1, 2005

Pictured left to right: USPHS CDR Eric Howser, PHN, MPA and Martin Haven

TUBA CITY, AZ. - This month USPHS Commander Eric Howser, PHN, MPA and Martin Haven, Lead Support Services Specialist, at Tuba City Regional Health Care Corporation (TCRHCC) completed training in nonviolent crisis intervention at the Crisis Prevention Institute (CPI) in Mesa, Arizona. With the successful completion of the specialized training, both Howser and Haven are certified nonviolent crisis intervention instructors and members of the International Association of Nonviolent Crisis Intervention (IANSI).


Nonviolent crisis intervention is a safe, noninvasive way to manage disruptive and assaultive behaviors. It uses physical interventions only as a last resort, when an individual presents an imminent danger to self or others. Further, all physical interventions are nonharmful and strive to maintain the dignity of the patient or other individuals involved.


It is our plan for Eric Howser and Martin Haven to team teach nonviolent crisis prevention techniques at the hospital. They will demonstrate the importance of taking control of an out-of-control situation, from a verbal outburst to an act of physical aggression by a patient," said LCDR Amy Webb, RN, TCRHCC Acting Chief Executive Officer. "We want our hospital staff to respond effectively to the warning signs that someone is beginning to lose control and to be able to respond compassionately this in keeping with our mission to heal, to respect and to console patients and their families.


At CPI's didactic training, instruction involved basic skills and techniques of nonviolent crisis interventions as well as role-playing scenarios. The role-playing exercises were relevant to the situations we may face at the hospital, and I found them to be particularly helpful in learning new techniques to understand and connect with aggressive or potentially combative people without taking it personally or escalating the conflict, said Martin Haven. Eric Howser added, The training offered effective ways to prevent or reduce disruptive behavior by talking with individuals respectfully and with concern for their well-being. We strive to de-escalate these behaviors and promote the best in care and welfare for our patients as well as everyone else involved in the crisis situation Both Howser and Haven are committed to keeping the hospital environment safer for patients and their families, staff and the community. As members of the International Association of Nonviolent Crisis Intervention (IANSI), they will continue their professional growth in the area of crisis intervention by attending additional training opportunities.


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